Returns Policy
This Returns Policy is to be read in conjunction with, and is subject to, our website Terms and Conditions.
Returns and Refunds Australia-wide
We want you and your pet to love every purchase from Foxkit. If you’re not satisfied, here’s how returns and refunds work for orders placed at foxkit.co.
For change of mind:
Within 30 days of delivery for a refund or exchange, under the terms below.
To qualify for a refund or exchange for change of mind, items must be unused, in original condition, and in original packaging.
We will issue a digital return label, and may apply a restocking fee of 10% to returns of non-defective items.
For faulty* or incorrect items:
Within 14 days of delivery for a refund or exchange, under the terms below.
Evidence required: Order number, photos of claims.
If your item arrives faulty or you receive the wrong product, we will replace it or issue a full refund at no charge to you.
Retain the packaging and all components for returns; we will provide return instructions and will cover return shipping.
Please contact our support team within 14 days of delivery and include your order number and photos of the item and packaging.
Any item that shows signs of damage caused by improper use, or missing components may be refused or subject to a partial refund.
*Faulty is described as a product having a defect that substantially impairs its functional qualities.
Eligibility:
Returns accepted for products purchased directly on foxkit.co only.
Personalised items, and final-sale items are non-returnable.
Processing Time:
Once we receive your return, allow up to 20 business days for inspection and processing.
Refunds are issued to the original payment method. Allow an additional 3–7 business days for banks to post the funds to your account.
How to Start a Return:
1. Fill out the form below.
2. Provide the order number.
3. Message us with your preferred return method: refund or exchange.
4. Name the item(s) you wish to return and the reason for the return.
5. Wait for us to contact you with next steps related to your claim. We may ask for additional information including photos.
Return Abuse and Limits:
We reserve the right to refuse returns, limit return methods, or close accounts that demonstrate repeated return abuse.
Partial refunds may be issued for items returned used, damaged, or missing packaging and components.
Changes to this Policy:
This policy is effective as of 26 September 2025. We may update these terms from time to time; updates will apply to purchases made after the new effective date.
Consumer Guarantees
At Foxkit, we take pride in crafting beautifully designed pet furniture that blends style with functionality. As an Australian business, we are committed to upholding all consumer rights under the Australian Consumer Law (ACL). Here's what you can expect when you shop with us:
Your product will be safe, durable, and free from defects.
If you told us (or it’s clear from the product description) that you need the product for a specific purpose, it will do that job.
The product will match any description, sample, or image provided on our website.
We will ensure that spare parts are reasonably available for a reasonable time after purchase, unless otherwise stated.
Warranty Coverage
In addition to your consumer guarantees, Foxkit offers a 12-month limited warranty on all products from the date of purchase. This warranty covers:
Manufacturing defects in materials or workmanship
Structural faults that affect the intended use of the product
What’s not covered:
Normal wear and tear
Damage caused by misuse, accidents, or improper assembly
Modifications or repairs not authorised by Foxkit
What to Do If Something Goes Wrong
If your product is faulty or doesn’t meet a consumer guarantee, you may be entitled to a replacement, or refund, depending on the severity of the issue.
To make a claim, please contact us at info@foxkit.co with:
Your order number
A description of the issue
Photos or videos (if applicable)
We’ll assess your claim and respond promptly.
Please contact us below for more information.